Sugam has become synonymous with public toilet and Mobile van Toilets nationwide. Mostly, these complexes are built by Sugam in slum areas. In addition, municipalities, NGOs, and other agencies sometimes ask it for building and maintaining a Sugam complex. In such cases, the requesting body provides land and bears other infrastructure costs: however, Sugam operates and maintains the complex once it is built, with the revenues earned from the complex. Sugam has built and operates such complexes for multiple municipalities, NGOs etc. and many major corporate houses.

Provision of Sugam public toilet complexes at public places and in slums on pay and use basis is an important activity of Sugam in the field of community health and hygiene and environmental sanitation which has constructed public toilet complexes in different parts of the country, where maintenance is provided round the clock. These complexes are located at public places like bus stands hospitals, markets etc. and in the slums. For the construction, operation and maintenance of these complexes, the organization plays the role of a catalyst and a partner between the official agencies and the users of the toilet complexes. When facility for bathing is also provided with the community toilets, and above all if they are kept clean, people have no hesitation in paying a nominal charge for the use. For washing hands soap powder is provided to users. Children indigent persons are exempted from such charge. The system of operation and maintenance of community toilets evolved by Sugam has proved a boon for the local bodies in their endeavor to keep the towns clean and improve the environment This is a unique example of partnership of local authorities, non governmental organization, and the community.